Category: payments

Are You Treating the Payments Process as a Customer Experience?

Amazon one-click shopping has trained consumers to expect a certain buying experience, no matter what they are buying. So why aren’t insurers providing a positive digital payment experience to retain policyholders and attract new ones? Many insurers simply do not view payment processing as an opportunity to improve customer experience. As a result, they are using outdated and generic pay...

Read More
Category: payments webinar

Webinar Recap: Payments - The Most Frequent and Forgotten Interaction

This blog is a recap of a webcast hosted by Insurance Innovation Reporter and sponsored by One Inc. The webinar, titled, ‘Payments: The Moments of truth That Make or Break Customer Retention,’ took place on Thursday, January 25th. To access the recording, click here SPEAKERS Moderator: Anthony O’Donnell, Executive Editor at Insurance Innovation Reporter Presenter: Karlyn Carnahan, Head o...

Read More
Category: payments trends

Why Insurers are Dumping Generic Payment Processing

I recently moved from Washington state to California. The moving truck driver—an owner-operator—was from Boston and ended up stuck on the west coast for two weeks because it was over Thanksgiving. Obviously, he wasn’t home to get his mail during that time. What if he could receive a text while on the road which let him renew his policy with a simple 'yes' response? Looking back at new cu...

Read More
Category: industry events

Stepping off the Curb: Insurers at the Intersection of Insurtech and Core

While it’s clear that the insurtech movement is a force to be reckoned with, the long-term results of the collaboration between innovation, technology start-ups and insurers remains to be seen. On the bright side, factions from both sides share the same goal: to embrace modern technologies, disruption and innovation in order to facilitate improvements in how insurers do business. This is...

Read More