Blog

Colin Zalewski

Colin Zalewski is the Head of Product Marketing at One Inc.

Recent Posts

3 min read

The Role of Customer Experience in Insurance Payments

By Colin Zalewski on May 22, 2018 10:00:00 AM

We talk to a lot of people in insurance about payments. When we meet, the usual suspects are always there — Finance and IT — but a new group has started emerging in more and more discussions – Customer Experience. Why are the Customer Experience (CX) folks joining the conversation?

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1 min read

Are You Treating the Payments Process as a Customer Experience?

By Colin Zalewski on Feb 16, 2018 2:34:40 PM

Amazon one-click shopping has trained consumers to expect a certain buying experience, no matter what they are buying. So why aren’t insurers providing a positive digital payment experience to retain policyholders and attract new ones?

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3 min read

Webinar Recap: Payments - The Most Frequent and Forgotten Interaction

By Colin Zalewski on Jan 26, 2018 11:28:00 AM

This blog is a recap of a webcast hosted by Insurance Innovation Reporter and sponsored by One Inc. The webinar, titled, ‘Payments: The Moments of truth That Make or Break Customer Retention,’ took place on Thursday, January 25th. To access the recording, click here

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