Patricia Moore

Patricia Moore

As the lead writer at One Inc, Patricia is passionate about helping insurers successfully overcome modern industry challenges. She offers news, insights, and tips to help insurance professionals improve sales and retention, enjoy greater operational efficiency, and provide the most value to your policyholders.

Recent posts by Patricia Moore

5 min read

Unlocking the Power of Digital Payments in Insurance

By Patricia Moore on Jun 29, 2020 6:00:00 AM

Determined to continue serving customers in the face of global crises, many insurance companies have accelerated their technology road-maps, optimizing processes and enhancing communication capabilities to meet the urgent needs of today’s consumers. And as the main touch-point between providers and policyholders, the area of payments has become a primary focus in the industry’s intensified commitment to digital transformation.

Topics: Payments Technology & Innovation COVID-19
2 min read

Quick Guide: System and Organization Controls (SOC)

By Patricia Moore on May 13, 2020 5:00:00 PM

As the proverbial gold standard for consumer data protection, System and Organization Controls (SOC) reporting provides verification that an organization has passed a rigorous audit and adheres to industry-leading system security and suitability guidelines. Although SOC audits are voluntary, with the recent increase in cyberattacks against insurance companies, this high-value report provides an important layer of validation for insurers choosing third-party vendors who will have access to their sensitive data.

Topics: Security SOC
6 min read

Insurance Industry: 12 Trends for 2020 in the New Normal (Op-Ed)

By Patricia Moore on May 8, 2020 8:24:40 AM

This op-ed is a followup to our 12 Insurance Trends for 2020 blog article, originally published in December 2019.

Topics: Industry Trends Technology & Innovation COVID-19 Business Continuity
5 min read

Stories that Inspire

By Patricia Moore on Apr 1, 2020 3:29:06 PM

The COVID-19 global health crisis impacts everyone, and we all respond in different ways. Some people have retreated in fear, while others grow frustrated at the idea of an uncertain future. And then there are those who obsess over the world news and are consumed with feelings of doom and despair. For individuals who are especially vulnerable, have fallen ill, or are grieving the loss of a loved one, this pandemic is literally a fight of life-and-death proportions.

Topics: News COVID-19 Business Continuity
4 min read

Setting Up a Comfortable Home Workspace

By Patricia Moore on Mar 31, 2020 11:14:28 AM

With the current social distancing efforts and shelter-in-place mandates throughout the country, many office workers are now performing their jobs from the comfort of their own homes. However, in the case of remote work, comfort – at least in the traditional context – isn't always ideal for productivity.

Topics: COVID-19 Business Continuity Work from Home