5 min read

Working from Home: Best Practices for Employees

By Patricia Moore on Mar 31, 2020 7:00:00 AM

Some employers have been hesitant to offer telecommuting options for fear of potential harm to work ethic and performance. But with widespread shelter-in-place orders amid the COVID-19 public health crisis, these companies have been forced to adopt the unfamiliar working arrangement, with little or no time to prepare in advance.

Topics: COVID-19 Business Continuity Work from Home
3 min read

Rise Together Against COVID

By Patricia Moore on Mar 31, 2020 6:00:00 AM

Although it’s only been a few short months since the novel coronavirus (COVID-19, or COVID) public health crisis began, we’ve already seen dramatic changes in social and economic structures across the globe. “Business as usual” has been pushed aside, replaced by a large-scale call for social distancing in an unprecedented, collective effort to slow, and eventually halt the spread of the disease.

Topics: News COVID-19 Business Continuity
4 min read

Text: The Fastest, Easiest Way to Boost On-Time Payments

By Patricia Moore on Mar 24, 2020 12:00:00 PM

The vast majority of B2C companies rely on email and social media for digital communications with their customers. And while both are important parts of a multi-channel engagement strategy, the barrage of daily messages has led to a climate of inbox overload and social ad fatigue. The chances of the recipient opening, reading, and responding to any given message declines as more and more brands compete for consumers’ time and attention.

Topics: Payments Technology & Innovation Mobile
5 min read

Claims Payments & The Customer Revolution

By Patricia Moore on Feb 18, 2020 7:00:00 AM

Gone are the days of default customer loyalty and complacency. Today, people want the ability to research, compare, engage with, purchase from, and have ongoing access to their favorite brands. At any time, from any place, on any device, both online and offline. With the option to choose between automation and a human representative - preferably one who can communicate effectively with a pleasant blend of empathy and humor. And if the company is environmentally and socially responsible, all the better!

Topics: Customer Experience Technology & Innovation Claims
4 min read

3 Modern Cyber Threats Hiding in Plain Sight

By Patricia Moore on Feb 5, 2020 7:30:00 AM

Since the dawn of the internet, cybersecurity and cyberattacks have been locked in a continuous cycle of mutual evolution. As one progresses, the other becomes more sophisticated in response - similar to a game of leap-frog or dueling pianos, but with much higher stakes.

Topics: Industry Trends Technology & Innovation Security