5 min read

Claims Payments & The Customer Revolution

By Patricia Moore on Feb 18, 2020 7:00:00 AM

Gone are the days of default customer loyalty and complacency. Today, people want the ability to research, compare, engage with, purchase from, and have ongoing access to their favorite brands. At any time, from any place, on any device, both online and offline. With the option to choose between automation and a human representative - preferably one who can communicate effectively with a pleasant blend of empathy and humor. And if the company is environmentally and socially responsible, all the better!

Topics: Customer Experience Technology & Innovation Claims
3 min read

Reduce Policyholder Churn by Improving the Claims Experience

By Patricia Moore on Jun 20, 2019 9:00:00 AM

It's easy to understand the value of bringing in new business. But what about your existing customers? Are they getting the same level of attention as your prospects? If not, it's probably time to rethink your strategy.

Topics: Customer Experience Claims
3 min read

Claims: A Make-or-Break Moment for Insurers

By Patricia Moore on Apr 11, 2019 12:00:00 PM

If ever there is a time when an insurance company puts its promises to the test, it is when a claim is filed. For policyholders, this can be the moment of truth when they see how well their agent or company handles their claim after an incident.

Topics: Customer Experience Claims
4 min read

Top 3 Reasons You Should Switch to Digital Claims Payments

By Patricia Moore on Jan 3, 2019 10:00:00 AM

The seemingly simple function of disbursing payments is more complex for insurance than for other industries. Because the process of settling and paying a claim involves a specific set of procedures and regulations, insurers have been largely limited to good ol’ fashioned checks and snail-mail… until now.

Topics: Payments Technology & Innovation Claims
3 min read

Speed Matters: 3 Reasons Why Faster Claims are Better for Insurers

By Patricia Moore on Dec 12, 2018 12:54:02 PM

 

What’s in a Claim

Often referred to as “the moment of truth,” a claim represents the intersection of a predictable risk calculated by the insurer with an unplanned, adverse event in the life of the insured.

Topics: Payments Technology & Innovation Claims