3 min read

5 Types of Friendly Fraud (and how to prevent it)

By Patricia Moore on Jul 16, 2019 1:42:25 PM

When most of us think of credit card fraud, we envision the stereotypical thieves, con artists, and hackers. Unscrupulous wrongdoers on a mission to pilfer money, stockpile identities, and wreak general havoc upon the lives of their victims.

Topics: Payments Security
4 min read

Top 3 Reasons You Should Switch to Digital Claims Payments

By Patricia Moore on Jan 3, 2019 10:00:00 AM

The seemingly simple function of disbursing payments is more complex for insurance than for other industries. Because the process of settling and paying a claim involves a specific set of procedures and regulations, insurers have been largely limited to good ol’ fashioned checks and snail-mail… until now.

Topics: Payments Technology & Innovation Claims
3 min read

Speed Matters: 3 Reasons Why Faster Claims are Better for Insurers

By Patricia Moore on Dec 12, 2018 12:54:02 PM


What’s in a Claim

Often referred to as “the moment of truth,” a claim represents the intersection of a predictable risk calculated by the insurer with an unplanned, adverse event in the life of the insured.

Topics: Payments Technology & Innovation Claims
4 min read

How to Lower Your Combined Ratio by Reducing Admin Expenses

By Patricia Moore on Sep 21, 2018 11:40:06 AM

As part of a heavily regulated field, insurance companies are limited in options when it comes to increasing profit margins outside of investment revenue. In this article, we’ll explore those limitations and discuss how re-configuring your operations around payments can help you lower your combined ratio.

Topics: Payments Profits & Loss
6 min read

Mission Critical: Customer Retention vs. Acquisition in Insurance (Part 2)

By Patricia Moore on Aug 10, 2018 4:30:00 PM

Unique Challenges and Solutions

In Part 1 of this series, we learned that it costs five-to-nine times more to acquire a new policyholder than it does to keep one. Additionally, existing customers have a higher potential to buy new products and refer your brand to friends and family, creating a more significant revenue impact than bringing in a new customer.

Topics: Payments Customer Experience