5 min read

Unlocking the Power of Digital Payments in Insurance

By Patricia Moore on Jun 29, 2020 6:00:00 AM

Determined to continue serving customers in the face of global crises, many insurance companies have accelerated their technology road-maps, optimizing processes and enhancing communication capabilities to meet the urgent needs of today’s consumers. And as the main touch-point between providers and policyholders, the area of payments has become a primary focus in the industry’s intensified commitment to digital transformation.

Topics: Payments Technology & Innovation COVID-19
4 min read

Text: The Fastest, Easiest Way to Boost On-Time Payments

By Patricia Moore on Mar 24, 2020 12:00:00 PM

The vast majority of B2C companies rely on email and social media for digital communications with their customers. And while both are important parts of a multi-channel engagement strategy, the barrage of daily messages has led to a climate of inbox overload and social ad fatigue. The chances of the recipient opening, reading, and responding to any given message declines as more and more brands compete for consumers’ time and attention.

Topics: Payments Technology & Innovation Mobile
3 min read

5 Types of Friendly Fraud (and how to prevent it)

By Patricia Moore on Jul 16, 2019 1:42:25 PM

When most of us think of credit card fraud, we envision the stereotypical thieves, con artists, and hackers. Unscrupulous wrongdoers on a mission to pilfer money, stockpile identities, and wreak general havoc upon the lives of their victims.

Topics: Payments Security
4 min read

Top 3 Reasons You Should Switch to Digital Claims Payments

By Patricia Moore on Jan 3, 2019 10:00:00 AM

The seemingly simple function of disbursing payments is more complex for insurance than for other industries. Because the process of settling and paying a claim involves a specific set of procedures and regulations, insurers have been largely limited to good ol’ fashioned checks and snail-mail… until now.

Topics: Payments Technology & Innovation Claims
3 min read

Speed Matters: 3 Reasons Why Faster Claims are Better for Insurers

By Patricia Moore on Dec 12, 2018 12:54:02 PM

 

What’s in a Claim

Often referred to as “the moment of truth,” a claim represents the intersection of a predictable risk calculated by the insurer with an unplanned, adverse event in the life of the insured.

Topics: Payments Technology & Innovation Claims