5 min read

Claims Payments & The Customer Revolution

By Patricia Moore on Feb 18, 2020 7:00:00 AM

Gone are the days of default customer loyalty and complacency. Today, people want the ability to research, compare, engage with, purchase from, and have ongoing access to their favorite brands. At any time, from any place, on any device, both online and offline. With the option to choose between automation and a human representative - preferably one who can communicate effectively with a pleasant blend of empathy and humor. And if the company is environmentally and socially responsible, all the better!

Topics: Customer Experience Technology & Innovation Claims
4 min read

3 Modern Cyber Threats Hiding in Plain Sight

By Patricia Moore on Feb 5, 2020 7:30:00 AM

Since the dawn of the internet, cybersecurity and cyberattacks have been locked in a continuous cycle of mutual evolution. As one progresses, the other becomes more sophisticated in response - similar to a game of leap-frog or dueling pianos, but with much higher stakes.

Topics: Industry Trends Technology & Innovation Security
3 min read

One Inc: 2019 to 2020 and Beyond!

By Patricia Moore on Jan 17, 2020 3:01:38 PM

The blog is not typically the place for tooting one's own horn. However, just for today, we'd love to take a short detour to look at what makes One Inc tick (aside from the mixed metaphors).

Topics: Technology & Innovation Holiday The One Inc Team
4 min read

Virtual Reality and Insurance

By Patricia Moore on Jan 9, 2020 10:00:00 AM

If you’re intrigued by the idea of virtual reality, but not quite sure how it fits into insurance, you’re in good company.

Topics: Industry Trends Technology & Innovation Virtual Reality
3 min read

New Year’s Resolutions for the Insurance Executive

By Patricia Moore on Dec 31, 2019 8:00:00 AM

Goal-setting and strategizing are year-round pursuits for most insurance executives. New Year’s resolutions are unnecessary when you’re already motivated by an unwavering drive toward continuous growth and improvement.

Topics: Technology & Innovation Business Holiday

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