Inbound and Outbound IVR

Customized, automated contact to reach your insureds, increasing customer retention and driving profitability.

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Product Features

Cloud-Based

ContactOne™ is cloud-based, enabling greater efficiency, accessibility and scalability while lowering the total cost of ownership.

System Configurability

ContactOne™’s configuration settings allow you to choose the day, time and quantity of outbound contacts for any period of time.

Credit Card Payments

ContactOne™ enables an insured to make a credit card payment via multiple devices, including computers, tablets and mobile phones.

Easy Integration

ContactOne™ can be quickly and easily integrated into your existing payment options and internal workflows.

Multi-Device Accessibility

ContactOne™ enables optimal user experience from multiple devices, including computers, tablets and mobile phones.

Real Time Accessibility

ContactOne™ allows real time payment processing and also enables contact to CSRs.

IVR Platform

ContactOne™ is Interactive Voice Response (IVR) capable, for both inbound and outbound calls.

Customized, automated contact to reach your insureds.

ContactOne™ is an IVR customer retention solution that enables carriers and MGAs to automate contact with their insureds to provide policy information, prevent policy cancellation and facilitate reinstatement. Quickly and easily implemented, ContactOne™ gives customers complete accessibility to payment choices from multiple devices—computer, phone or tablet—so they have payment options wherever they are.

Personalized interaction via email, text or phone call.

ContactOne™’s proprietary algorithms determine the best time and method for contact to be initiated with an insured so that it is most likely they will respond. Additionally, the system’s configuration settings allow for choosing day, time and quantity of contacts for any period of time.

ContactOne™ features the ability to contact insureds upon cancellation, non-renewal or other policy events via the following methods:

  • Outbound Interactive Voice Response (IVR) with the ability to take a payment in call
  • Automated text messages with a link embedded to the company’s payment portal
  • Email with a link embedded to the company’s payment portal

These features enable insureds to make payments and access policy information over the web or phone without needing customer service assistance, though the ability to contact a CSR is available seamlessly via pressing a single digit on a telephone or a keystroke on a device.