Customized, automated contact to reach your insureds.
ContactOne™ is an IVR customer retention solution that enables carriers and MGAs to automate contact with their insureds to provide policy information, prevent policy cancellation and facilitate reinstatement. Quickly and easily implemented, ContactOne™ gives customers complete accessibility to payment choices from multiple devices—computer, phone or tablet—so they have payment options wherever they are.
Personalized interaction via email, text or phone call.
ContactOne™’s proprietary algorithms determine the best time and method for contact to be initiated with an insured so that it is most likely they will respond. Additionally, the system’s configuration settings allow for choosing day, time and quantity of contacts for any period of time.
ContactOne™ features the ability to contact insureds upon cancellation, non-renewal or other policy events via the following methods:
- Outbound Interactive Voice Response (IVR) with the ability to take a payment in call
- Automated text messages with a link embedded to the company’s payment portal
- Email with a link embedded to the company’s payment portal
These features enable insureds to make payments and access policy information over the web or phone without needing customer service assistance, though the ability to contact a CSR is available seamlessly via pressing a single digit on a telephone or a keystroke on a device.