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Digital Engagement

Proactively engage policyholders in the channels they use most, throughout the premiums and claims payment experience.

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Digital Engagement Features

Proactively engage policyholders in the channels they use most, throughout the premiums and claims payment experience. 

Check out the role of customer experience in insurance payments. 

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Multi-channel

Reach more policyholders by messaging them in the digital channels they use most – text, email, social, and outbound phone IVR. 

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Lifecycle Events

Set-up outbound messages triggered by important events in the policy, billing, and claims lifecycle with a single integration. 

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Preference Management

 Give policyholders the ability to manage their messaging preferences so you engage them how and when they want to be reached. 

Multi-Channel

Engage with policyholders through text, email, Facebook Messenger, outbound phone IVR, and smart home.  

Accept payments securely through those same channels so policyholders don’t have to break from their current experience.  

 

Lifecycle Events

Configure two-way engagement channels with policyholders. 

Set-up outbound messages triggered by important events around premiums and claims payments. 

Integrate to core policy, billing, and claims systems to engage policyholders at the right time.




 

 Preference Management 

Embed communication preferences via modal into a new or existing portal.

Allow policyholders to toggle on-and-off which channels they want to receive messages through.

Digital Payments Platform Features

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Claims Payments

Close claims faster and save money on mailing checks by paying claims digitally. Increase retention, lower costs, and reduce risk by delivering digital claims payments through payees’ preferred channels and methods.

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Premiums Payments

Multiple payment methods designed to integrate with new and legacy core systems. Align the payment experience with your core systems and make it easy for policyholders to pay through the methods of their choice.

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